Refund Policy

The DNA Company stands firmly behind its science and its services. We have a commitment to excellence in the health and wellness space.

Priority ONE is client care. Therefore, if at any time, prior to receiving your sterile testing system, you choose to cancel your testing, you may do so for your refund. We will refund your money, less the $25.00 processing fee we pay to the credit card processing company.

To be eligible for your refund, your cancelation must be received prior to the sterile testing system being sent from our cleanroom environments.

To start your process, contact us at clientcare@thednacompany.com.  If your system has been sent, we are sorry, but a return will not be processed. The testing system is sterile. We cannot restock, reuse, or resell.

Please note:

If you are requesting a cancellation:

  • You must do so before the sterile testing system has left the facility.
  • After using the testing system, there is no refund. This is a lab test, once the testing is performed, the results are unique to you, therefore there will not be a refund.

If you are unsatisfied with your experience with The DNA Company, please contact our client support team. Our commitment to excellence is second to none!